Website FAQ's

How do I make a reservation?

Making a reservation via our website couldn't be easier! Simply select your preferred resort or deal / package, then fill in all of the required information. One of our friendly members of staff will be in touch to confirm your booking as well as help with any extra requirements you may need during your stay with us.

When is the best time to go to Spain?

We recommend the Spring, Autumn or Winter to take advantage of the beautiful sunshine and lovely temperatures to enjoy a holiday here in southern Spain. At these times of year you can enjoy the fantastic beaches, wide range of restaurants and sightsee around the local white villages, Malaga and beyond. You can enjoy the wonderful ambience of this area without the huge crowds that fill up all the resorts in the height of the Summer months! Best of all from October through to March, when we have our very best accommodation offers available, there are normally very competitively priced air fares available from most destinations. Pick up some bargain flights from your local airport as well as our low cost accommodation and you have a fantastic seven night stay in the sun away from the rain or the snow! You may even consider taking an additional holiday because the prices are so good!

Must I make a hotel reservation for Spain?

Even in the off-season we do recommend that you make reservations as far in advance as you can prior to arrival. This way you can also take advantage of our fantastic accommodation offers which are booked on a first come first served basis. Our accommodation books quickly from our offers so do take advantage quickly as we would hate to disappoint you! Flight prices are normally cheaper too as soon as they are first released by the low cost airlines.

Through the high Summer season (late June, all of July, August and September) we recommend making your reservations a long way in advance. In August most of Europe goes on vacation, and the Costa del Sol is one of the most sought after locations for that Summer break so book early!

Please remember that even a time of year that you may consider to be off-season may turn out to be extremely busy on the Costa del Sol. There are many national and local fiestas, some which are just one day but others that are week-long events! All of which attract large numbers of tourists at these times to enjoy these local festivities. Accommodation can be fully booked well in advance at these times just like the Summer months. So please book early!

Will hotel staff in Spain speak English?

Our well trained reception staff in Crown Resorts and Sunset Beach Club speak a wide variety of languages: Spanish, English, French, Dutch, German, Finnish, etc ... They will be pleased to assist you with any queries, help book excursions for you, provide local bus information etc.

Are pets allowed?

No, unfortunately pets are not permitted.

Are all prices only payable in euros?

Yes, all payments are as stated and payable only in euros unless the offer clearly states a different currency such as pound sterling or dollars.

Is car hire required when visiting the Costa del Sol?

At Sunset Beach Club there is a taxi rank directly outside the main entrance, plus many public buses that offer a frequent service to multiple locations right along the coast. Car hire may be more essential from Crown Resorts, we can help with your booking, contact us for more details.

Will car parking be available at the hotel?

Most hotels offer car parking, but there are normally always additional charges for this, usually around 10 - 15 euros per day. Crown Resorts and Sunset Beach Club both have free parking outside. There is also an indoor garage for which there is a charge of around 12 Euros per day.

How can I pay for my holiday?

Upon confirmation of your booking, your customer services representative will process payment of your booking. We accept major debit and credit cards such as Visa, Maestro and Mastercard.